We believe that you should know as much as possible about us before letting us inside your successful business or cherished home. We invite you to take the time to review the following sections so you can be 100% comfortable and confident of your choice to use Mellon Certified Restoration.
37 years old; established in 1982.
Privately owned and operated; not a franchise.
Over 125 full time employees.
Quarterly employee certification training.
Commercial & residential capabilities; no job is too big or too small.
Extensive experience working with property owners, business owners, property managers, community associations, insurance carriers, third party administrators, independent adjusters and agents / brokers.
National award winning restoration / repair services.
Independent Customer Care Department
96% customer satisfaction score companywide.
Extensive list of references from satisfied customers.
Full workmanship warranty.
Dedicated account representatives.
Fast mobilization for emergency services 24 / 7 / 365.
Seven (7) full service Branch locations; we’re always nearby.
Multiple state coverage area.
Reduced business interruption exposure.
State Certified Safety Committee.
EPA Lead Safe Certified Firm (NAT-21874-0).
Employees are background checked and drug tested.
Employee ID / Company apparel.
Extensive stock of state of the art equipment resources for any job size.
Digital and job documentation / reporting including equipment performance.
Content cleaning and inventoried storage in climate controlled warehouses.
Nationally recognized for utilizing environment friendly, antimicrobial remediation.
We are your neighbors.
Involvement in local civic and industry associations.
Contributor to many charitable organizations.
Reinvestment in local and state economy.
Mellon Certified Restoration is a highly successful, full-service, privately owned company that specializes in the restoration of commercial and residential property damaged by fire, smoke, water, mold, wind, vandalism and other perils. By offering both emergency services and repairs, Mellon Certified Restoration is committed to providing property owners with a single-source solution to their loss.
As the company’s President and Owner, Jim Mellon’s interest in restoration began in 1982. As a small general contractor and a Philadelphia area firefighter, he personally experienced a major property fire loss and quickly discovered that special skills, equipment and education were required to correctly restore his property.
This was the spark that ignited a new venture! Combining the need for this specialized service with his personal passion to help people in need, Jim fulfilled the rigorous educational requirements of the National Institute of Disaster Restoration (NIDR), earning the prestigious Certified Restorer (CR) designation.
As our reputation for service, skill, and responsiveness grew, so did the company and Jim Mellon General Contracting evolved into the industry leader Mellon Certified Restoration.
The Heritage Commission of Delaware County, 34th Annual Preservation Award to the Steward family. Mellon Certified Restoration and Dever Architects were cited for their respective roles in the interior / exterior restoration and recreation of the landmark Jimmy John’s building. (2012)
Disaster Kleenup International’s (DKI) certificate recognizing Mellon Certified Restoration’s support and dedication to its procurement program in utilizing Benefect botanical disinfectants and cleaners. (2012)
Remodeling Magazine’s “Big 50 in Insurance Restoration”. Mellon Certified Restoration listed as # 6 of the select national group of distinguished insurance restoration companies. (It is estimated that there are approx. 11,000 – 12,000 restoration companies in the U.S.) (2011)
Restoration Industry Association’s (RIA) Phoenix Award for Innovation in Restoration. The selection for this coveted national award was made by a jury of peers from applications submitted by numerous restoration companies’ across the United States. Winning this very prestigious award was certainly a tremendous honor and was featured in the June, 2011 edition of Cleaning & Restoration magazine. (2011)
Delaware County Firemen’s Association’s Delaware County Business of the Year (2006)
Remodeling Magazine’s “Big 50”, a select group of remodeling companies that distinguish themselves by outperforming their best competitors with top-notch business acumen, outstanding customer service, a financially strong foundation, and exciting systems (2002)
Delaware County Chamber of Commerce’s Small Business of the Year. (1997)
Mellon Certified Restoration’s mission is to perform at the highest level of professionalism in the property damage restoration industry. We accomplish this by:
Delivering prompt, fair, quality service to our customers.
Ensuring sound business growth and profitability through education and the use of state of the art equipment.
Promoting the goodwill of our company and fellow employees.
As providers of property damage restoration, remediation and cleaning services to the public, Mellon Certified Restoration subscribes to the following principles in our relationships with customers, employees and business associates:
To treat our customers and their property with care and respect.
To provide professional service in accordance with high standards of practice that will, where possible, restore the customer’s property to its pre-damaged or pre-soiled condition.
To operate in a manner consistent with ethical principles and sound business practice.
To be proficient in our work through ongoing participation in education and training.
To provide our customer with accurate information concerning the scope of work required and its costs, maintaining strict impartiality in our professional opinions.
To disclose to the customer any connection we may have to their insurer or any other interested third party.
Certified is our middle name! By incorporating the term “certified” directly into our company name, Mellon Certified Restoration continually commits itself to a higher level of competency, technical knowledge and workmanship. We are proud to be an ongoing member of the top associations. Our affiliations provide our management and staff access to the industry’s best research, knowledge, standards and training resources available.
The Restoration Industry Association Member: The Restoration Industry Association (formerly ASCR) is the oldest and largest non-profit, professional trade association dedicated to providing industry leadership, supporting science, and promoting best practices in the cleaning and restoration industry.
Representing over 20,000 cleaning and restoration professionals from 1,200 firms, specializing in textiles, environmental issues, and restoration, RIA provides credibility, education and business improvement events to maximize industry exposure and to advance knowledge in the cleaning and restoration industry. With an extensive network of professionals working towards similar goals, RIA has become a trusted resource of knowledge for those involved in cleaning and restoration.
The Certified Restorer: The Certified Restorer® (CR) Certification Program focuses on damage repair and raising committed restorers to a higher level of professional ability.
Education and study address both buildings and personal contents property. They are based on the structure and nature of materials, and the effects of various perils. Restoration theory addresses the mechanisms by which residue odors are removed. Toxic contamination, allergic response, water damage, contracts and insurance are also covered. The Certified Restorer Certification Program is widely recognized as the pre-eminent training program in damage repair and it is the Badge of Professional Excellence.
IICRC: The Institute of Inspection, Cleaning and Restoration was formed to serve as an independent, non-profit certification body to set and promote high standards and ethics and to advance communication and technical proficiency within the inspection, cleaning and restoration service industries.
The Cleantrust approves independent schools and instructors to teach and administer IICRC certification programs. Currently, The Cleantrust has approximately 150 approved instructors for its 22 certification courses.
The Cleantrust develops relationships between its registrants and other groups such as affiliated partners in carpet and upholstery manufacturing, and in the insurance industry. Consumers have assurance that when they hire The Cleantrust’s certified firms or technicians, they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry’s standard of care.
BBB Accreditation: BBB Accreditation is an honor – and not every company is eligible. We are proud to be a member of the Better Business Bureau of Metro Washington DC and eastern Pennsylvania. Only businesses that meet their high standards are invited to join the BBB. Businesses meeting BBB standards are presented to local Boards of Directors (or designees) for review and acceptance as a BBB Accredited Business. All BBB accredited businesses have agreed to live up to the Standards for Trust. The Standards for Trust are a comprehensive set of policies, procedures, and best practices focused on how businesses should treat the public – fairly and honestly in all circumstances.
The BBB does not compare businesses against each other, but rather evaluates businesses against their standards – and their standards clearly speak to the character and competence of an organization. The BBB is the resource to turn to for objective, unbiased information on businesses. Their network of national and local BBB operations allows them to monitor and take action on thousands of business issues affecting consumers at any given time. The BBB is your key adviser, most reliable evaluator and most objective expert on the topic of trust in the marketplace.
The National Association of the Remodeling Industry: The National Association of the Remodeling Industry (NARI) began in 1935 when President Roosevelt’s National Recovery Act established the beginnings of NERSICA (The North East Roofing, Siding and Insulation Contractors Association). Today, NARI has 58 chapters nationwide. In 2000, NARI moved its national headquarters from Alexandria, Virginia, to Des Plaines, Illinois, and as the Voice of the Remodeling Industry™, continues to prosper.
NARI’s core purpose is to advance and promote the remodeling industry’s professionalism, product, and vital public purpose and educate its members. NARI members and their projects have been featured on Home & Garden Television and CNN and in the pages of The Wall Street Journal, USA Today, Consumer Reports, US News & World Report, The New York Times and Chicago Tribune. As professionals, the members create an exceptional experience for the remodeling consumer.
Certified Remodeler (CR): The National Association of the Remodeling Industry (NARI) has established the Certified Remodeler (CR) designation to promote the highest standards of remodeling through the credentialing of remodeling professionals.
The Certified Remodeler program reflects the current state of the industry and strives to be current with the existing Building Code (IRC and IBC), accepted business practices, and standard building practices.
The purpose of the CR certification program is to:
Establish the body of knowledge for Certified Remodelers
Assess the level of knowledge demonstrated by Certified Remodelers in a valid and reliable manner
Encourage professional growth in the field of remodeling
Formally recognize individuals who meet the requirements set by the NARI Certification Board
Serve the public by encouraging quality remodeling practices
The NARI Certification Board, with assistance and advice from professionals in relevant fields, has developed this credential that recognizes an accepted level of expertise in the profession with the goal of improving professional standards in remodeling. Certification is achieved for those who have subscribed to rigorous procedures, tests and ethical standards.
The EPA: The EPA requires individuals conducting lead-based paint activities (abatement, inspection, and risk assessment) in target housing and child-occupied facilities to be trained and certified. The trainers are accredited to ensure quality. Certified individuals must follow specific work practices ensuring that lead hazards are addressed.
For our customer’s peace of mind, all Mellon Certified Restoration’s staff members are background checked, drug tested, carry company photo identification and are dressed in identifiable company attire.
Through the efforts of our interdisciplinary Safety Committee, all employees are well versed in practicing OSHA verified, safe work habits to guarantee a safe and healthy environment for both our customers and employees.
We are a fully insured company that carries coverage for Workers Compensation, Auto Liability, General Liability and Environmental hazards. We would be happy to provide proof of insurance…just ask our staff.
Recognizing the potential health impact of standard every day, chemical based disinfectants (quaternary ammonia, bleach and synthetic thymol), our company utilizes disinfectants & cleaners made from botanic extracts that are 99.99% effective at killing germs and inhibiting mold growth while being 100% safe for humans, animals and the environment.
Mobile Ultra-Sonic Cleaning Lab & Equipment interiorMobile Ultra-Sonic Cleaning Lab & Equipment ExteriorWe utilize our custom designed and built, trailer mounted, state-of-the-art precision ultrasonic cleaning technology that significantly increases the efficiency and effectiveness of our contents restoration. Our on-site ultrasonic cleaning removes soot, mold and dirt more thoroughly, so that more items can be recovered. This system is also environment friendly as it requires no harsh chemicals to clean the damaged items.
We utilize ultra-compact, lightweight infrared cameras that offer a non-invasive means of monitoring and diagnosing moisture in buildings. These thermal imaging systems are non-contact devices that detect infrared energy (heat) and instantly perform temperature calculations to convert heat into an electronic signal that is processed into a thermal image on a video monitor. They provide immediate documentation of post-casualty cause and origin data, plumbing and building envelope water leakage, post-flood and fire water-damaged material assessment, roofing, and even rodent or pest discovery. There is also an additional benefit of cost savings by potentially reducing destructive testing or demolition.
This equipment efficiently and aggressively dehumidifies water damaged or moisture laden residential and commercial structures. This technology provides a rapid reduction of moisture and is an ideal alternative to refrigerant dehumidifiers or small desiccant machines which may not be feasible or efficient for larger residential or commercial losses or when the availability of sufficient electrical power is limited.
While the property owners are our true customers, we are most often contacted by the insurance company on behalf of the policyholder. Major property insurance companies that we have worked with include, but are not limited to:
AAA-Mid Atlantic, Allstate, Amica Mutual, Armed Forces, Chubb Group, Amica Mutual, Encompass, Erie, Harleysville, Lititz Mutual, Liberty Mutual, Nationwide, MetLife, Ohio Casualty, Penn National, Philadelphia Ins., Safeco, State Farm, The Hartford, Travelers, USAA, Westfield
In addition, we have performed direct services for property owners, business owners, property managers, community associations, third party administrators, independent adjustment companies, agents / brokers, hospitals, schools, and fire companies.
The sheer nature of our services benefits the citizens in our service areas during their unfortunate time of need. Other than having property insurance, we have found that very few businesses or homeowners are truly prepared for the devastating effects of fire, water, smoke, wind, hail or mold damage to their properties. Even a small loss can impact one’s property and cherished contents as well as cause temporary disruption of day-to-day routines (and, in the case of commercial losses, cause expensive business interruption). Having an experienced, established restoration company available nearby helps ease the emotional stress and, in many cases, the financial burden associated with such perils.
Our seven (7) Branches directly service central and eastern Pennsylvania, western NJ and northern Delaware. We are also able to provide restoration management services in other areas utilizing our extensive network of similarly credentialed associates. In addition to our local employees, we utilize an extensive network of approved sub-contractors throughout our service area and there is an inextricable link between the continued success of these viable, local businesses and our success. We also further support the local economies through the purchasing of equipment and materials required for our restoration of properties.
As good neighbors, we are very involved in numerous national, statewide, local professional and civic organizations. We also actively support many charitable organizations / events throughout our overall service area. As good neighbors, we believe it is our responsibility to participated in local initiatives that benefit our communities whenever possible.
We recognize the mutual benefits of community and business partnerships and we believe it is the responsibility of all parties to work together to maintain viable local communities where businesses can grow and local residents can work. We are proud of our civic efforts as they have helped many people in need and, understandably, contributed to our caring reputation.
FIRE | WATER | SMOKE | WIND & Other Perils
Multiple Full-Service Locations
All of our full-service branches are managed, staffed, and equipped to provide emergency services 24/7/365, content care and full restoration/repair. Click here to view all of of locations